FAQ
Asides placing your order on the website, you can also place your order by sending an email to hello@betapharm.ng or a message on Whatsapp to this number 0903 304 4705
Yes. We have provisions for audio and video chat with our Pharmacists. However, while the 30-minutes audio and text chat is free, video consultation is a paid service.
We are dedicated to delivering only quality and authentic medications. To achieve this, we have partnered with only pharmacies that are fully licensed and regulated by the Pharmacists’ Council of Nigeria. (PCN), as well as agencies regulating products.
Orders can be placed at any time of the day using any of our platforms.
Yes. However, indicate who the drug is for as this information is important for your database and can help us provide professional recommendations.
Yes, you can cancel or edit your order. However, once an order has been paid for, it will be locked and you will be UNABLE to edit or cancel your order.
We currently deliver within Abuja, however, we have special provisions for delivery outside Abuja while we are working to expand our service area.
Depending on the nature of your specific request, our Pharmacists can provide a generic brand of your medications ONLY if your prescription or request was not Brand specific and you would be informed prior to the order being processed.
Payment can be made on betapharmstore using a variety of payment options via PayStack such as Bank Transfer, USSD or your ATM Card.
Yes. Your information is secured. Patient and medication data especially prescription data and history is securely stored for pharmaceutical regulation purposes and third party access to this information is under strict control see privacy policy
The delivery prices differ and depends on the location of delivery.
No. The cost of delivery is included in your order invoice with the cost depending largely on your location. We assure customers of the best delivery rate.
If after three days of taking medications, you do not see any improvement, please contact your Doctor.
Though we constantly update all our products on our website. If you cannot find the product you are looking for, please feel free to reach us via all our platforms to enquire about the particular product or brand or range. We will prioritize it, just for your convenience.
You can contact us on our phone line or send us an email or message via WhatsApp.