Beta Pharmacy Refund And Returns Policy

At Beta Pharmacy, we strive to ensure that our customers are completely satisfied with their purchases. However, we understand that there may be instances where returns are necessary.

Return Period

• All items, including medications, must be returned within 24 hours of purchase for a return to be considered.

Condition of Returned Items

• Items must be in their original, unopened, and intact condition to be eligible for an exchange.
• We do not accept returns of opened or used products, except in the case of a fault or defect.

Exchange Policy

• If the returned items are in perfect condition, we offer exchanges but do not provide cash refunds.
• Exchanges are subject to the availability of the desired product.

Non-Refundable Items

• Please note that we do not offer refunds or exchanges on cold chain medications, loose tablets not in sealed packs, or any items reduced in cost due to short date or damaged packaging or prescription drugs, especially controlled drugs.

Processing Returns

• To initiate a return, please contact us at the original branch where the item was purchased.
• Our staff will guide you through the process and provide any necessary assistance.

Refunds
•⁠ ⁠In lieu of cash refunds, we may offer store credit at our discretion.
•⁠ ⁠Refunds, when applicable, will be credited to the original payment method, excluding loyalty points.

Contact Information
For any questions or concerns regarding returns or exchanges, please reach out to our customer service team.